Important information

At NorthPoint Taxi, we are committed to providing safe, reliable, and premium transportation. To ensure a seamless, stress-free and punctual journey for every passenger, please familiarise yourself with our terms and conditions.

These guidelines are designed to clarify our booking process, payment methods, cancellation policies and expected passenger conduct. this will help us exceed your expectations by delivering courteous, safe and on-time transfers.

Frequently asked questions

We aim to simplify travel with reliable bookings, transparent pricing, and professional services. Our mission is to provide the highest level of service, ensuring our clients start and finish their journey with peace of mind. Here are some frequently asked questions about our terms and conditions:

What are the most important rules or conditions customers should know before booking a taxi with NorthPoint Taxi?

Booking and fares:

  • Bookings: All rides must be booked in advance through our app, phone, or website. We do not take street hails.
  • Quotes: Prices given before the trip are estimates. Extra charges may apply for additional stops, tolls, or route changes.
  • Cancellations and waiting times:
  • Driver wait times: Drivers will wait for up to 10 minutes at the pickup spot free of charge. After 10 minutes, we will charge a waiting fee.
  • Airport waiting: For airport pickups, we include 30 minutes of free waiting time after your flight lands.
  • Cancellations: For a local journey you can cancel for free up to 15 minutes before the pickup time. Late cancellations such as cancelling just as your driver arrives at your pick up location will incur a cancellation fee. For day tours or other longer length journeys a 24 hour cancellation policy will apply.

Passenger conduct and safety:

  • Seatbelts: All passengers must wear seatbelts by law during the entire trip.
  • Prohibited items: Smoking, vaping, illegal drugs, and open alcohol containers are not allowed in the vehicle.
  • Damage and soiling: If a passenger damages or soils the vehicle, they will be liable for cleaning or repair costs which can be up to and including £100 which will required to be paid upon the termination of the journey.

What happens if a customer needs to cancel or change their booking? Are there any fees or deadlines they should be aware of?

Please contact us before the driver is dispatched to you and/or arrives at the designated pick-up location. Otherwise, a fee may be charged to  cover the driver's time and fuel.

How do customers pay for their journey, and what is your policy on refunds if something goes wrong?

Normally customers can pay for their fare at the beginning or the end of a journey. However, the driver can legally request or insist on payment before any journey begins.

For longer pre-booked journeys, such as airport transfers or day tours, we reserve the right to request a reservation booking payment of 20% of the total payment paid in advance at least 24 hours before the service is requested.

What key things do you expect from your customers to ensure a smooth journey for everyone?

Seatbelts must be worn by every passenger at all times whilst travelling on every journey. Please treat your driver with respect at all times and avoid behaving in any way that will distract your driver from their duty of passenger care and safe driving, thereby ensuring all passenger safety requirements.

Your journey, our priority

We hope these terms and conditions provide clarity and reassurance for your travel with NorthPoint Taxi. Our commitment is to ensure your comfort, safety, and peace of mind from start to finish. Thank you for choosing us.